Shipping & Returns

We provide free shipping to most areas some Rural and country areas may incur extra charges.



Please refer to the estimated shipping times below to see when your products will arrive to you after your order has been processed:

• We aim to deliver the Product to you at the place of delivery requested in your Order.
• We endeavour to deliver within the time frame indicated by us at the time of your order, but we cannot promise an exact date when you submit your Order. We always aim to dispatch the Order from our warehouse within 2 working days after you place your order, but we cannot guarantee any firm delivery dates.
• We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
• On delivery of the Product, you may be required to sign for delivery, unless you grant us ‘authority to leave’ in which case our courier company will be advised of the request. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product for future reference.
• You may grant us an ‘authority to leave’ when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.
• Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
• We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.
• Unless otherwise specified, all risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.
• You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.
• You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.
• If you are not available to take delivery or collection, we may leave a card giving you instructions on either re- delivery or collection from the carrier.
• If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

1. charge you for our reasonable storage fee and other costs reasonably incurred by us; or
2. no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees.
3. Return of goods
4. a) Except in accordance with clause 6 hereof, no goods shall be returned without prior written consent of seller and where goods are returned without such consent, the same shall be returned to the buyer at buyer’s expense.
5. b) Manner of return
   Unless otherwise agreed by seller, all returns should be made via the authorized sellers transport making the initial delivery and all returned goods must be accompanied by an itemized credit claim signed by an officer /employee of the buyer stating the reason for the return goods unless relevant invoice number (s) are quoted if any returned goods are damaged or destroyed on or prior to returning to the sellers warehouse.
6. I. All costs involved with wheels, tyres or accessories returned to the seller shall be the sole burden of the buyer unless otherwise agreed upon by the seller. Returned goods must have a freight fee paid for prior to being returned. Any goods returned without the consent of the seller shall be kept in the seller’s possession with no action taken until freight fees have been paid for. Any goods not accepted by the buyer from the courier may incur further delivery fees in accordance with courier resending fees.
7. II. Wheels/Rims that have been fitted with tyres will not be accepted for return.
8. III. Wheels will not be accepted for return unless in original packaging.
9. IV. Tyres will not be accepted for return if they have been mounted to wheels.
10. V. 25% cancellation/exchange/refund fee applies on all orders cancelled by the buyer for personal reasons if accepted on the seller’s behalf.
    

Return Policy/Point of Delivery and Passing Risk

Cancellation of Goods must be made within 48 hours of making the order or before Goods are dispatched. (Fees apply, see clause 10, Return of Goods.) If you wish to cancel your order, please contact our Customer Service Team on 1800 099 634. Goods are non-returnable and non-exchangeable unless goods are;

1. Damaged
2. Does not fit your vehicle according to buyers specifications – only applies to wheel and tyre packages

Goods are intended to be used strictly in accordance with manufacturer’s latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product in accordance with those instructions.

All returns must be made via our Return Procedure with a valid form, please send us an email to customerservice@autocraze.com.au with your request.

• Products must be in original packaging and in a new and resalable condition.
• Any product that was used or fully/partially installed is non-returnable.
• Any shipping costs are not covered.
• They’re a few exceptions for items that cannot be returned include:
• Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
• Personalized Items (custom engraved, embroidered, or painted).
• Any goods marked down on special cannot be returned or exchanged.

Unless otherwise agreed in writing. Buyer shall take delivery of the goods at the buyer nominated delivery address and risk in respect of the goods shall pass on such delivery. To the extent that the seller accepts responsibility for damaged goods in transit, such responsibility shall end upon delivery to buyers store to his authorized agent. In any event, the seller will accept no liability for damage to goods in transit not notified in writing to it and to the carter concerned within 48 hours after delivery of the goods to the buyer.